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Questions? Get in touch!

We have a dedicated team that is here to help you along your investment journey. Don’t hesitate to contact us if you have any questions about your investments or if you just want to get to know us a little bit better.

Frequently asked questions

Account Opening
  • How do I qualify as an accredited investor?
  • What supporting documents and how should I submit for AI eligibility assessment?
  • What are the standard documentation requirements for account opening?
  • What are typical income documents that you can provide?
  • If I am a Singapore resident, can I open an account with LU Global?
Top up
  • Is there a limit for top-up?
  • How do I make a top up to my account?
Investing
  • What does investor's risk rating mean?
  • Can I invest in products which are of a higher risk rating that my investor's risk rating?
  • What are the relevant fees and charges applicable to my investments?
  • Are the investments being safeguarded?
Settings
  • How do I change my log-in password?
  • How do I change my mobile number?
About LU
  • What is Lu International?
  • What can we offer?
  • Why invest through LU Global?

Reach us at

General Enquiries

Monday to Friday:

9am – 6pm

Product Enquiries

Tuesday: 9am – 11am

Friday: 4pm – 6pm

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