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About Your Remaining Cash Balance
&
Customer Service Hotlines
Dear Lu Global customers,
As stated in the Notice of Service Changes and Termination dated January 17, 2022, Lu International (Singapore) Financial Asset Exchange Pte. Ltd. (“Lu International (Singapore)”) will cease operations in Singapore.
Please note that starting from 12:00 on April 13, 2022, the cash withdrawal function will be terminated and all Services and Accounts as well as the Customer Agreement will be fully terminated. If you still have remaining cash balance in your Customer’s Account, all such cash balance will be transferred to Lu International (Hong Kong) Limited which will hold such cash balance on a bare trust for you. You can contact Lu International (Hong Kong) customer service via the hotlines below to assist you withdraw your remaining cash balance, subject to additional verification process.
Lu International (Hong Kong) hotlines
Mainland China: 400 842 6808
Other countries: +852 3008 8996
Monday to Friday 09:00-18:00 (except Hong Kong public holidays)
Thank you for your trust and support for Lu International (Singapore) along the way!
Sincerely,
Lu International (Singapore) Financial Asset Exchange Pte. Ltd.
March 30, 2022
About Your Remaining Cash Balance
&
Customer Service Hotlines
Dear Lu Global customers,
As stated in the Notice of Service Changes and Termination dated January 17, 2022, Lu International (Singapore) Financial Asset Exchange Pte. Ltd. (“Lu International (Singapore)”) will cease operations in Singapore.
Please note that starting from 12:00 on April 13, 2022, the cash withdrawal function will be terminated and all Services and Accounts as well as the Customer Agreement will be fully terminated. If you still have remaining cash balance in your Customer’s Account, all such cash balance will be transferred to Lu International (Hong Kong) Limited which will hold such cash balance on a bare trust for you. You can contact Lu International (Hong Kong) customer service via the hotlines below to assist you withdraw your remaining cash balance, subject to additional verification process.
Lu International (Hong Kong) hotlines
Mainland China: 400 842 6808
Other countries: +852 3008 8996
Monday to Friday 09:00-18:00 (except Hong Kong public holidays)
Thank you for your trust and support for Lu International (Singapore) along the way!
Sincerely,
Lu International (Singapore) Financial Asset Exchange Pte. Ltd.
March 30, 2022
Our legacy from the biggest insurance company
Your money guarded in a reputable custodian bank
Our legacy from the biggest insurance company
Your money guarded in a reputable custodian bank